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Returns and Exchanges

We want you to love your jewelry and be satisfied with your purchase! In the event you need to exchange or return anything, please see below for our policy:

Return and Exchange Policy
You may return your item for refund or exchange if we receive the item within 30 days from date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it.  Any item not in its original condition or is damaged will not be refunded or exchanged.

Once your return is received, we will send you an email to notify you that we have received your returned item. Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment.

If you would like to exchange an item, please send us an email at with your exchange information.

For refunds or exchanges please send your item to:
Hanai Jewelry, 587 N Ventu Park Rd, PMB 525, Newbury Park, California US 91320.