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Returns and Exchanges

We want you to love your jewelry and be 100% satisfied with your purchase! 

In the event you need to exchange or return your jewelry, please see below for our policy:

Return and Exchange Policy
You may return your item for refund or exchange if we receive the item within 30 days from date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. Please email us at to let us know you are interested in a return and we will send you a confirmation. 

Once your return is received, we will send you an email to notify you that we have received your returned item. Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment.

If you would like to exchange an item, please send us an email at with your exchange information  

For refunds or exchanges please send your item to:
Hanai Jewelry, 2618 San Miguel Dr. Suite 1522, Newport Beach, CA 92660.