Each Hanai Jewelry piece is hand made with care and the finest craftsmanship. However, jewelry by its very nature is delicate. If your jewelry requires repair, please email us at firstname.lastname@example.org. Please reference your Name, Address, Order Number and Repair Issue. We will respond to you with instructions to ship the item back to us for repair.
We will repair at no charge any breakage caused by manufacturer defect or if your bracelet stretch cord becomes too loose.
Our Repairs Processing Center only accepts repairs for items purchased on hanaijewelry.com. Repairs for items purchased at one of our retailers must be returned through the original point of purchase.
Please refer to our "Caring for your jewelry" page for tips on how to keep your jewelry in it's best condition.